Banking Tech
Latest news, explainers and analysis on Banking Tech. Tracking 2 stories on Arth Vani.
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Latest on Banking Tech
Google Cloud Unveils AI Platform for Finance Professionals; Deutsche Bank an Early Adopter
Google Cloud has launched a specialized agentic AI platform designed for financial professionals, aiming to enhance efficiency and decision-making. Deutsche Bank is among the first major financial institutions to adopt this new AI technology.
BBVA's AI Agents Cut Customer Query Time by Over 15% in Digital Banks
BBVA, a global banking group, has deployed two generative AI assistants in its fully digital banks in Italy and Germany. These AI tools, developed by contact centre staff, have reduced the average time taken to handle common customer enquiries by more than 15%, aiming to improve service efficiency.
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