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Nifty 5024,774.31.6%H 24,774.3 · L 24,515.15|Sensex78,639.030.7%H 78,895.1 · L 78,497.34|Bank Nifty58,247.951.72%H 58,247.95 · L 57,465.95|USD / INR₹95.350.02%H ₹95.36 · L ₹95.32|Gold Intl (10g)₹1,26,209.570.65%H ₹1,26,457.89 · L ₹1,25,633.25|Silver Intl (1kg)₹1,80,868.711.98%H ₹1,81,021.99 · L ₹1,78,370.27|Crude WTI₹7,730.980.92%H ₹7,750.05 · L ₹7,591.77|Bitcoin₹60,77,9111.38%H ₹61,19,921.08 · L ₹60,35,900.92|Ethereum₹1,77,4270.23%H ₹1,77,634.11 · L ₹1,77,219.89|Nifty 5024,774.31.6%H 24,774.3 · L 24,515.15|Sensex78,639.030.7%H 78,895.1 · L 78,497.34|Bank Nifty58,247.951.72%H 58,247.95 · L 57,465.95|USD / INR₹95.350.02%H ₹95.36 · L ₹95.32|Gold Intl (10g)₹1,26,209.570.65%H ₹1,26,457.89 · L ₹1,25,633.25|Silver Intl (1kg)₹1,80,868.711.98%H ₹1,81,021.99 · L ₹1,78,370.27|Crude WTI₹7,730.980.92%H ₹7,750.05 · L ₹7,591.77|Bitcoin₹60,77,9111.38%H ₹61,19,921.08 · L ₹60,35,900.92|Ethereum₹1,77,4270.23%H ₹1,77,634.11 · L ₹1,77,219.89|
BreakingRajya Sabha Passes MSME Bill, 2026 to Speed Up Payments for Small Businesses1/6
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BBVA's AI Agents Cut Customer Query Time by Over 15% in Digital Banks
Banking

BBVA's AI Agents Cut Customer Query Time by Over 15% in Digital Banks

BBVA, a global banking group, has deployed two generative AI assistants in its fully digital banks in Italy and Germany. These AI tools, developed by contact centre staff, have reduced the average time taken to handle common customer enquiries by more than 15%, aiming to improve service efficiency.

3h ago·1 min readListen
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