Digital Transformation
Latest news, explainers and analysis on Digital Transformation. Tracking 2 stories on Arth Vani.
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Latest on Digital Transformation
BreakingBank of America Uses Generative AI to Speed Up Customer Service for 18,000 Employees
Bank of America has integrated generative AI into its customer service platform, EricaAssist, to instantly provide client insights to 18,000 call centre employees. This move aims to enhance the efficiency and quality of customer interactions, setting a precedent for global banking customer service.
AI Reshaping Banking: Build vs. Buy Decisions for Indian Banks
Artificial intelligence is fundamentally altering how banks approach technology development, influencing whether they build solutions in-house or acquire them from external vendors. This shift has significant implications for efficiency, cost, and innovation within the Indian banking sector.
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