Customer Service
Latest news, explainers and analysis on Customer Service. Tracking 3 stories on Arth Vani.
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Latest on Customer Service
New LaunchBreakingDamaged Credit Card? Here's How to Get a Replacement Fast
If your credit card is damaged or no longer working, banks offer a straightforward process to get a replacement. Following these steps can help ensure you don't face payment disruptions.
BBVA's AI Agents Cut Customer Query Time by Over 15% in Digital Banks
BBVA, a global banking group, has deployed two generative AI assistants in its fully digital banks in Italy and Germany. These AI tools, developed by contact centre staff, have reduced the average time taken to handle common customer enquiries by more than 15%, aiming to improve service efficiency.
BreakingBank of America Uses Generative AI to Speed Up Customer Service for 18,000 Employees
Bank of America has integrated generative AI into its customer service platform, EricaAssist, to instantly provide client insights to 18,000 call centre employees. This move aims to enhance the efficiency and quality of customer interactions, setting a precedent for global banking customer service.
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