Generative AI
Latest news, explainers and analysis on Generative AI. Tracking 4 stories on Arth Vani.
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Latest on Generative AI
BBVA's AI Agents Cut Customer Query Time by Over 15% in Digital Banks
BBVA, a global banking group, has deployed two generative AI assistants in its fully digital banks in Italy and Germany. These AI tools, developed by contact centre staff, have reduced the average time taken to handle common customer enquiries by more than 15%, aiming to improve service efficiency.
BreakingBank of America Uses Generative AI to Speed Up Customer Service for 18,000 Employees
Bank of America has integrated generative AI into its customer service platform, EricaAssist, to instantly provide client insights to 18,000 call centre employees. This move aims to enhance the efficiency and quality of customer interactions, setting a precedent for global banking customer service.
Meta Launches Muse Image AI Tool: Create and Edit Visuals via Chatbot
Meta has introduced 'Muse Image', an advanced generative AI tool integrated into its Meta AI chatbot. The tool allows users to generate complex images from text, use existing photos as inputs, and edit results using sketches or annotations.
IT Sector Sell-Off: Is the ₹60,000 Crore Exit a Buying Opportunity for Retailers?
Foreign investors have pulled massive funds from Indian IT stocks amid global fears that Artificial Intelligence might disrupt traditional business models. However, cooling valuations and potential upgrades suggest the sector may be nearing a recovery phase.
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